Membership Terms & Conditions – Hooked Entertainment Ltd (Trading as Hukd)
1.Club Rules & Membership Terms
In these Rules, “the Company” means Hooked Entertainment Limited (trading as HUKD) which provides the Club and its facilities for the benefit of the Members; “the Club” means “HUKD”; “Member” means a Club Member; and “Rules” means the terms and conditions of membership set out below.
It is a condition of membership that Members agree to pay the fees referred to in Rule 2 and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company without prior notification to Members. The Company has created these Rules for the mutual enjoyment of the Members and their guests, and the enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital or civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
2. Membership and Fee
Members must be at least 18 years of age. A non-refundable joining fee is payable at the time of joining at the specified rate. Membership payments are payable monthly in advance, and the monthly subscription runs from the 1st of each month. Payment can only be made via Tokenised Card Payments from a UK debit or credit card, and fees are debited between the 3rd and 6th of each month, or on the next working day. Members must keep their contact details up to date. All membership fees are reviewed annually, usually on the 1st January, and Members will be notified of any changes by email with at least one full calendar month’s notice. Membership is non-transferable and non-refundable unless agreed in writing. If fees are not paid when due, the Company may suspend access to the Club until payment is made. If payment is not made within 30 days, the full amount will be demanded, and failure to pay within 15 days of such demand will result in termination of membership. Missed payments may be referred to a debt collection agency, and additional fees will be charged for failed payments or collection letters. Upon termination, no fees will be refunded. Membership terms are a minimum of 3 months. To re-join, all unpaid balances must be cleared, a new joining fee paid, and a new agreement signed. Transfers to another Club may incur a transfer fee and adjustment to the monthly rate. Transfers within the first three months may require paying the difference in joining fees if the new Club’s joining fee is higher. Promotional offers are only valid during the stated period. Annually paid memberships are not eligible for refunds during the term of membership. Free introduction Lesson is only valid at sign-up and 1 per account in a lifetime.
4. Guest Entry
Members may bring guests to the Club by paying the prevailing guest fee. Guests must be accompanied by an existing Member at all times and must register at the check-in desk with valid identification. A Member may bring up to 5 guests per visit unless otherwise arranged in advance. All guests must be at least 18 years of age. Members are responsible for ensuring that their guests understand and follow the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.
5. Use of Facilities and Services
Club opening hours are fixed by the Company and may change without notice, Off Peak hours are before 6pm Mon – Friday. The Company may close the premises or parts of it without notice for repairs, alterations, events, redecorations, or on certain holidays. Only authorised staff or nominated Golf Professionals may provide lessons. Members should arrive five minutes before the start of a lesson or booking. Late arrival may result in refusal of entry or shortened session time. All activities are undertaken at the Member’s or guest’s own risk, and appropriate attire and clean footwear must be worn at all times. Smoking is prohibited anywhere in the Club. Only food and drink purchased from the Club may be consumed on the premises. Alcohol and drugs may not be brought into the Club, and Members or guests under the influence may not use the facilities except at their own risk. Mobile phones are allowed, but Members must respect others’ privacy and refrain from taking photos or videos of other Members without consent. Club property must not be removed from the premises. Cancellations for lessons or social bookings must be made at least 24 hours in advance; otherwise, the full cost will be charged.
6. Member Responsibility for Damage
Members are responsible for any damage they or their guests cause to Club property, whether intentional or accidental. Deliberate misuse or destruction may result in charges for repair or replacement, suspension of booking rights, or immediate termination of membership without refund. The Company will decide whether damage was intentional or due to negligence, and CCTV footage may be used in making this determination.
7. Liability
The Club and Company accept no liability for damage to personal property or for personal injury except where caused by their proven negligence or wilful act. All accidents or injuries on the premises must be reported to management immediately.
8. Member’s Health and Safety Warranty
Members and guests must confirm they are in good physical condition and able to engage in exercise. If not, they must consult a doctor before using Club facilities. Anyone with an infectious or contagious condition or open wounds must not use the facilities. Members should familiarise themselves with fire exits and evacuation routes, and lifts will not be operational during emergencies.
9. Data Protection
Please refer to our Privacy Notice at https://hukdgolf.com/privacy-policy/ for details of how personal data is collected, stored and used.
10. Cancellation of Membership
Membership cancellations must be received by the 1st of the final month of membership. For example, to end membership on 31st May, notice must be received on 1st May; notice received on 2nd May will mean fees for both May and June are due. Cancellations must be in writing via email. Verbal cancellations are not accepted. No refunds will be given for monthly or prepaid fees. Ex-members re-joining must pay a new joining fee and clear any outstanding amounts. Membership may be suspended or terminated immediately for misconduct or non-payment. Introduction lessons are only valid on 1 per account.
11. Freezing Membership
Membership freezes are at the sole discretion of the Club and require a minimum of seven days’ notice. A £25 fee applies per frozen month, except for maternity leave, which can be frozen free of charge for up to twelve months. The minimum freeze period is one month. A resume date must be given, and subscriptions will automatically recommence at the end of the freeze. Only one freeze per calendar year is allowed, except in exceptional circumstances.
12. Standard Complaints Procedure
Comments or complaints should be submitted via email or the website. Members may also request to speak with Club management in person. The Club aims to respond within 48 hours. All complaints are reviewed weekly until resolved.
13. General
The Company may assign the Membership Agreement to a third party at any time without notice. Members must vacate practice and social bays 20 minutes before closing if they wish to shower. Clubs may close for a weekend each year for maintenance. The Company reserves the right to refuse entry or terminate membership at its sole discretion for safety, security or conduct reasons.
14. Club Credit
Credit added to a membership account can be redeemed at all HUKD venues but cannot be exchanged for cash. Credit may be used for activities, food and beverage, but cannot be used for lesson subscriptions or membership fees. Credit is valid for one year and is non-transferable. Referral credits are issued when a new member names an existing member at joining, subject to restrictions outlined in the promotional terms. Membership must be active to redeem credit. Credit is added within two weeks of the referred member’s activation date. Any unused lesson sessions or Club credit cannot be refunded after membership ends.
15. Club Visit Rules
Free Hours as part of memberships for Practice, lessons and social visits must be booked via the HUKD website or Trackman app. Usage is limited by opening hours and membership type. Only one activity may be booked at any given time. Bookings may be cancelled up to 24 hours before the start; later cancellations count as a no-show. Three no-shows will result in a one-week suspension of booking rights. This policy ensures fair access for all members.
Unlimited Walk-ins- Members are entitled to walk in and use any bay free for a period of up to and not exceeding 1 hour a day as part of their membership. Walk-ins are only permitted during off-peak periods unless otherwise specified.
16. Force Majeure
The Company is not liable for failing to perform its obligations if such failure is caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, epidemics, or government restrictions.
19. Accessibility
We are committed to ensuring accessibility for all members. Please inform us if you require reasonable adjustments to access Club services.
20. FOUNDING MEMBERS JANUARY 2023:
Founding members will lose their group status if they cancel their membership and subsequently re-join any HUKD Golf. Likewise, members wishing to transfer to another HUKD Golf will also lose their upgrade.
21. MEMBERS’ REWARDS
Members can accrue loyalty points on all food and drink spends in the venue, loyalty points are non-transferable and can be removed at any time by the company. Points can not be accumulated on already discounted items.
Please see our website for all other T&C’s
N/A Good to keep
16. Lesson Booking Rules
All lessons with must be paid for in advance. Lesson packs have expiry dates: ten-lesson packs expire within twelve months, five-lesson packs within six months, and five-lesson beginner packs within two months. Cancellations with less than 24 hours’ notice or non-attendance will result in the lesson being charged. Late arrival will shorten lesson time, and arrival more than twenty minutes late may result in the lesson being cancelled and marked as redeemed. If a Golf Professional cancels with less than 24 hours’ notice or arrives more than ten minutes late, a replacement lesson will be provided free of charge. If your Golf Professional is absent or leaves, the Club Manager will arrange an alternative. Unused lessons are non-refundable if membership is cancelled or terminated.
20. Reciprocal Club Access and Benefits
Members of Pitch Clubs who visit a Pitch Club outside of their home city (“Reciprocal Members”) may be eligible for reciprocal benefits, which currently include:
• Fifty percent (50%) discount on peak-time bay bookings;
• Complimentary off-peak bay bookings; and
• Ten percent (10%) discount on food and beverage purchases.
A member’s home city includes all Pitch venues within that city. For example, Pitch London members have access to Pitch Wharf, Soho, and City locations. The clubs a member can access will be outlined in their membership. Members can book and use Pitch venues outside their registered home city a total of 10 times across all venues combined within the year. Guests can be brought to bookings made outside the home city. Bookings outside the home city are subject to availability and standard booking policies. Members must request bay bookings via the Pitch app to book at a venue outside their home city. The reception team will contact members to arrange and confirm these bookings. These terms apply to all Pitch membership categories. Reception teams will track reciprocal bookings to ensure compliance. Members exceeding the 10-booking limit across all venues may have future bookings declined or be contacted regarding their membership. All reciprocal benefits are subject to availability and may be amended, suspended, or withdrawn at any time at the Company’s sole discretion. Reciprocal benefits have no cash value and cannot be transferred or exchanged.
