Membership Terms & Conditions - Hooked Entertainment Ltd (Trading as Hukd Golf)
1. INTRODUCTION AND DEFINITIONS:
In these Rules “the Company” means Hukd Golf which provides the venue and its facilities for the benefit of the Members; “the venue” means “Hukd Golf”; “Member” means a venue Member; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
2. MEMBERSHIP AND FEE:
Members must be at least 18 years of age. Members shall pay when applicable a non- refundable joining fee at the time of joining at the rate specified. Membership payments are payable monthly in advance. Monthly subscription then runs from a rolling monthly date 1 month from the initial payment. Payment of monthly membership can only be made by Direct Debit from a UK bank account. Monthly instalments and additional monthly charges are debited within 5 days of signup and reoccur each calendar month. Members must keep the venue informed of their up-to-date contact details. All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via electronic mail (“email”). All membership fees are reviewed annually at HUKD Golfs discreation, members will be notified of any changes by email giving 1 full calendar months’ notice. The Company reserves the right to refuse a membership application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary. If any monthly fees or charges incurred are not paid when they fall due, the Company reserves the right to temporarily refuse the member access to the venue until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the venue shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the venue may pursue any rights it may have to recover the unpaid amount. The venue reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts. Upon termination of membership, no refund of any admin fee, monthly fees or other fees shall be issued. To re-join the venue after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed, non-refundable joining fee paid and the prevailing admin fee may be charged. Should you wish to transfer your membership to a different venue, a transfer fee is payable and your monthly fee will be
amended to reflect your new Club’s rate.
Membership will be updated on YGB (Your Golf Booking.com) and all Members must provide ID at the point of check in. Memberships must not be lent to, or used by, another person other than the Member. If any person other than Member uses that Member’s membership it may be terminated and no refunds of the joining fee or subscription will be given. The Company reserves the right to suspend any membership if there has been a defaulted payment by the Member concerned.
4. GUEST ENTRY:
Members may bring guests to the venue on payment of the prevailing guest fee, Members are responsible for ensuring that their guests are aware of, and adhere to, the venue Rules. The Company reserves the right to refuse admission to any guest without explanation.
5. USE OF FACILITIES AND SERVICES:
Venue opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the venue’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate venue programmes or on certain holidays. Only members of staff or a nominated 3rd party (the “Golf Professional”) may provide professional golf coaching services within the venue (“Lessons”). Members are requested to arrive at the venue for Lessons or social bookings 5 minutes before the official start time. The Golf Professional may refuse entry if a Member arrives later than the start time, or may ask any Member to leave a Lesson if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the venue’s premises at its absolute discretion. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the venue. All activities and treatments are pursued at the Member’s own risk. Whilst every effort has been made to ensure the accuracy of the Lessons booking schedule, the management reserves the right to cancel or re-schedule lessons after booking and at short notice. The Lesson schedule may be amended during public holidays. Use of the venues bays and other facilities is at the Member’s or guest’s own risk and under their own medical advice. Members are requested to wear at all times appropriate clean footwear in the venue. Appropriate attire must be worn in the venue footwear must be worn at all times. Smoking is not permitted anywhere in the venue. Only food and drink purchased from the venue should be consumed within the venue. No alcoholic beverages or drugs of any kind may be brought into the venue. Violation of this rule will result in immediate expulsion from the venue and may result in
termination of membership. Members or guests shall not use the venue’s facilities whilst heavily influenced by alcohol or under the influence of drugs. In the event they do so, this is entirely at their own risk. Mobile phones are allowed and we kindly asked to be considerate of other members when using a mobile phone. Be considerate of others; loud or abusive language will not be tolerated. Venue property, including golf clubs, balls, tees etc., is provided by the venue as a courtesy. Removal of venue property from the premises may result in the termination of membership privileges and legal action. Member appointments for Lessons or social bookings that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend a lesson or social booking without providing such notice, the venue reserves the right to charge the full cost of the appointment. Members are required to leave bays clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/golf bags
provided. Any unused Lesson or venue credit, cannot be refunded. CCTV Closed circuit cameras operate throughout the Club (except in the changing areas) (see our Privacy Notice
for more information). Any unlawful activity within the Club may be reviewed for possible legal action.
Neither the venue nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the venue, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the venue’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the venue or any servants or agents. Members or guests who suffer an accident or injury on the venue premises must report the accident or injury and the circumstances in which it occurred to the venue’s management immediately following the accident or injury.
7. MEMBER’S HEALTH AND SAFETY WARRANTY:
Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the venue management immediately in order that Member/guest notes and their Lesson programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical
condition. The Member shall not use any venue facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. We recommend that before using the venue you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore, it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational during an emergency evacuation.
8. DATA PROTECTION:
Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.
9. CANCELLATION OF MEMBERSHIP:
Membership cancellations must be received by 30 days prior to the direct debit payment. For example, to cancel a membership expiring on 31st May, a cancellation form must be received on the 1st May, however if received on 2nd May both May and June will be due. Requests for cancellation must be made on email. You will receive an email confirmation within 5 working days – until you receive this email the cancellation will not be valid. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing. Memberships can only be cancelled if subscription collection is active. Monthly fees and/or prepaid fees are not refundable. Ex-members wishing to re- join the Club will be asked to pay a joining fee plus any unpaid balance from the previous
membership. Members wishing to transfer to a venue that is currently in pre-sale can only do so once the Club is open. They cannot join during pre-sale whilst already a member. The Company shall have the right to suspend or withdraw venue privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the venue staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee. The venue management or a designee shall have complete charge of the venue whilst on duty. Members may be suspended or expelled from the venue immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the venue or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.
10. FREEZING MEMBERSHIP:
Request for freezing shall be at the sole discretion of the venue. A minimum of 7 days’ notice must be given to freeze your membership, freezes will not be accepted in retrospect. Payment will automatically be debited using your regular subscription. Members on maternity leave can freeze their membership FOC for a maximum of 12 months. The minimum freeze period is 1 month, however you can unfreeze your membership at any time. Extension or amendments to your freeze must be made in writing via email or through the website, and will be valid from the date we receive the request. Freezes can only be processed when a resume date is given. Monthly subscription payments will recommence automatically at the end of a freeze period. Subscription billing runs from 1st of the month, your freeze period may not coincide with your billing. Your membership needs to be live if you wish to serve notice to cancel your membership.
11. STANDARD COMPLAINTS PROCEDURE:
Members and guests are encouraged to make any comment or complaint via email or through the website. Please ensure that all contact details are detailed in order that a member of the team can contact you accordingly to discuss. Should a Member or guest wish to discuss any issue in person they can also request to speak to the venue management who can be contacted onsite. It is our aim that we respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed at the venue’s management team meetings every week and tracked until resolved.
The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement. The Company may communicate with the Members via email and/or by SMS as set out in our Privacy Notice. Members are required to leave the practice and social bays 20 minutes before closing times if they wish to take a shower (where available). Once a year our Clubs may have to close over a weekend for general maintenance.
13. CLUB CREDIT:
Any credit added to a membership account can be redeemed at all HUKD Golf venues. It cannot be exchanged wholly or in part for cash. The venues reserve the right to places; Lessons, food and beverage. Credit cannot be used against Lessons by Direct Debit subscriptions. Credit cannot be used against membership subscription. Credit is non-transferable. Member credit is valid for 1 year. Please mention credit at time of booking a service. Memberships must be active for credit to be redeemed. Please note: Credit can take up to 2 weeks to be added to a members account once the new
joiner’s membership has become active. Any unused Lesson sessions or venue credit cannot be refunded once you leave the Club.
14. FOUNDING MEMBERS JANUARY 2023:
Founding members will lose their group status if they cancel their membership and subsequently re-join any HUKD Golf. Likewise, members wishing to transfer to another HUKD Golf will also lose their upgrade.
HUKD Golf coming soon to Bury. Launching 2022.