Terms & Conditions

Terms & Conditions - Hooked Entertainment Ltd (Trading as Hukd Golf)

Simulator bookings

All bookings must be paid in full at the time of booking to secure your booking.
All prices and timings are stated on our pages and can be selected in the booking process.
We recommend you book in advance where possible to avoid disappointment on the day.

To get the most from your experience, our simulators allow a maximum of 6 players per bay. Larger groups are required to book additional simulators.

Online bookings will be card payment or gift card payment only. Gift cards can be redeemed online using the debit/credit card field. If your gift card has insufficient funds to complete the transaction online, please ring 0161 729 0666 and a member of our Team will assist you with your booking.

All online bookings are taken by a third-party booking provider.

No credit/debit card details are stored by Hukd Golf.

Venue use

Golf balls provided by Hukd Golf must be used at all times in order to protect our screens from damage. We reserve the right to remove players not using appropriate equipment

Adult right-handed clubs and a limited range of left-handed and smaller clubs are available for use free of charge. Premium clubs may be available at a charge. You are welcome to bring along your own clean clubs. Hukd Golf accept no responsibility for damage to or loss of your equipment, howsoever caused.

Anti-social, dangerous or illegal actions will not be tolerated. We reserve the right to remove you from any Hukd Golf venue should your behaviour be anti-social, dangerous or illegal.

Cancellation and Refund Policy

We are able to deal with cancellations and refunds online and in-venue. We recommend calling our venue to discuss cancellation or refunds, so that we can provide you with the best available service.

Hukd Golf reserves the right to require 48 hours’ notice in advance to fully refund a confirmed booking.
Hukd Golf reserves the right to require 24 hours’ notice to reschedule a booking at no charge. Any request to reschedule a booking is subject to availability.
Hukd Golf will not offer refunds or booking amendments to ‘no-shows’.

Hukd Golf works with Square & Dojo for payment gateways. Their refund policy allows between 5-10 days for a refund to appear on a customer’s statement.

All website bookings are taken by a booking provider and no credit/debit card details are stored by Hukd Golf.

Vouchers/credit

A voucher/credit for Hukd Golf is valid for a 12 month period from the date of issue, and can be redeemed in any Hukd Golf venue.

Golf Tuition

Golf tuition is provided in Hukd Golf venues by third party providers, who warrant to uphold our Code of Conduct

If you are interested in providing tuition at Hukd Golf, please reach out to pro@hukdgolf.com

Golf tuition can only be provided in Hukd Golf venues by PGA Professionals who have entered into an agreement with Hukd Golf. Any individuals providing tuition at Hukd Golf without a formal agreement with Hukd Golf will be asked to leave the venue, and may be prevented from making future bookings.

Under 16’s policy
Under 16’s require adult supervision after 8pm on Fridays and Saturdays.

Alcohol
We operate the Challenge 21 policy. If you are lucky enough to look under 21, you will be asked to prove that you are over 18 when buying alcohol. Please ensure you have a valid form of ID to prove that you are 18 or over.

Promotions
Hukd Golf may at their discretion run any number of promotions throughout the course of the year. Hukd Golf reserve the right to amend or withdraw any promotion without prior notification for any reason,. Promotions are not to be used in conjunction with any other discount, special offer or promotion, and will apply only to the standard prices of Hukd Golf products or services. Certain promotions may require the customer to provide proof of age, identification, coupon or a voucher. If these are not provided when required then the customer will not be able to claim the promotional rate. In all instances the promotion can only be redeemed once per person.

Data Protection
No credit/debit card details are stored by Hukd Golf.
For more information on how your personal data is stored, please visit the (Privacy Policy) on our website.

Parties & Corporate event bookings
Please contact us for further details.

Force Majeure
Hukd Golf will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations that are caused by events outside of our reasonable control.

Insurance
Public Liability Insurance and Employers Liability Insurance for Hukd Golf is provided by Burns & Wilcox

Hukd golf will update it’s terms and conditions periodically to reflect company and customer feedback

Waiver and release of liability

Please be aware that playing golf with real clubs and balls within a confined space is a controlled risk activity and players do so at their own risk. We have put in place guidance at each Simulator that we require (?) you to read through before playing.

We want you to enjoy your experience so this is for your enjoyment and safety.

Hukd Golf cannot be held responsible for any issues that may occur through misuse, failure to follow the provided guidance or failure to use reasonable common sense etc.

Anti-social, dangerous or illegal actions will not be tolerated. We reserve the right to remove you from any Hukd Golf venue should your behaviour be anti-social, dangerous or illegal.

 


You consent to take part in activities at Hukd golf and by doing so you declare that you understand that Hukd golf takes all appropriate precautions to prevent accidents.

You the customer will take all steps to avoid accidents or damage to our property. Anything that Hukd golf deems as reckless behaviour that leads to damage by the customer will be charged to the customer.

You confirm that you have understand these terms, and that you are sufficiently physically fit and healthy to take part in Golfing activities.

You consent that in the event of any illness/accident that any treatment can be administered to you.

You also agree to follow any safety rules set out for your own safety.

You are responsible for any under 16s in your party

 


Hukd-logo

HUKD Golf coming soon to Bury. Launching 2022.